TERMS OF SERVICE

Last updated: July 31, 2026

These Terms of Service (the “Terms”) govern your access to and use of animaneracaffe.com (the “Site”), including any content, features, customer accounts, purchases, subscriptions, and related services offered through the Site (collectively, the “Services”).

The Services are operated by AnimaNera Inc., doing business as AnimaNera Caffé (“AnimaNera Caffé,” “we,” “us,” or “our”). Our online store is hosted by Shopify, which provides the e-commerce platform through which we offer our products and Services.

Please read these Terms carefully. By accessing or using the Site, creating an account, placing an order, or enrolling in a subscription, you agree to be bound by these Terms and the policies incorporated by reference below. If you do not agree, do not use the Services.

1. RELATED POLICIES

The following policies form part of these Terms:

• Privacy Policy: https://animaneracaffe.com/policies/privacy-policy

• Refund Policy: https://animaneracaffe.com/policies/refund-policy

• Shipping Policy: https://animaneracaffe.com/policies/shipping-policy

• Subscription Policy: https://animaneracaffe.com/policies/subscription-policy

Additional product-specific, promotional, or checkout terms presented to you at the time of purchase also apply. If there is a direct conflict, the product-specific or checkout terms will control for that transaction, except where prohibited by law.

2. ELIGIBILITY AND AUTHORITY

You must be at least the age of majority in your place of residence to use the Services or place an order. If you permit a minor dependent to use the Site, you are responsible for the minor’s activity and purchases.

If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms. In that case, “you” includes both you and the organization.

3. CUSTOMER ACCOUNTS

You may be able to create a customer account to view orders, manage information, or access subscription features. You agree to provide accurate, current, and complete information and to update it when necessary.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. You may not share credentials, impersonate another person, or access an account without authorization. Notify us promptly at animaneracaffe@gmail.com if you believe your account has been accessed or used without permission.

We may suspend or terminate an account when reasonably necessary to protect the Site, prevent fraud, comply with law, or address a violation of these Terms.

4. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to describe and display our products accurately. However, colors and packaging may appear differently depending on your screen, lighting, device, or product updates. Product photographs are illustrative, and minor variations may occur.

Coffee is a natural agricultural product. Flavor, aroma, appearance, and other characteristics may vary slightly between harvests, roast batches, grind settings, and preparation methods. Such normal variations do not necessarily indicate a defect.

Product descriptions, availability, weights, specifications, ingredients, packaging, and prices may be corrected or changed at any time. Products may be offered in limited quantities, discontinued, or restricted by location. Offers are void where prohibited.

For coffee makers, accessories, or other goods manufactured by a third party, any separate manufacturer warranty or instructions supplied with the product may also apply. Please follow all product instructions and safety warnings. Nothing in these Terms limits a warranty or consumer right that cannot lawfully be excluded.

5. ORDERS AND ACCEPTANCE

Your submission of an order is an offer to purchase. An order confirmation acknowledges that we received the order but does not necessarily mean that the order has been accepted. We may accept an order by processing payment, preparing the order, or shipping the products.

We may decline, limit, or cancel an order when reasonably necessary, including because of product unavailability, an incorrect price or description, suspected fraud, payment failure, shipping restrictions, or apparent reseller activity. We may limit quantities purchased by the same person, household, account, payment method, billing address, or shipping address.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method. We may contact you using the email address or telephone number provided with the order.

You are responsible for confirming that your order, billing information, shipping address, email address, telephone number, and payment information are accurate before completing checkout.

6. PRICES, TAXES, AND PAYMENT

Unless otherwise stated, prices are displayed in U.S. dollars and do not include applicable shipping charges, taxes, duties, customs fees, or other charges. The total amount presented at checkout will include charges collected by us at that time.

Prices and promotions may change without notice, but a price change will not affect a completed one-time order that we have accepted, except when correction of an obvious error is permitted by law. Promotional offers may be subject to additional conditions, expiration dates, product exclusions, quantity limits, or geographic restrictions. Promotions cannot be combined unless expressly stated.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize us and our payment providers to charge the amounts shown at checkout. Payment processing may be provided by Shopify Payments, PayPal, Shop Pay, Apple Pay, Google Pay, card networks, banks, or other providers. Their terms and privacy practices may also apply.

7. SUBSCRIPTIONS AND AUTOMATIC RENEWAL

Some products may be offered through recurring subscriptions. The subscription price, delivery frequency, minimum commitment if any, and other material terms will be displayed before you complete enrollment.

By purchasing a subscription, you authorize us and our payment providers to charge your selected payment method automatically for each recurring order, including the product price, applicable taxes, shipping charges, and other amounts disclosed at checkout. Your subscription will continue and recurring deliveries will be created at the selected frequency until you cancel, unless a fixed subscription term or prepaid plan states otherwise.

You can manage, pause, change, or cancel an eligible subscription using the link in your order or subscription emails, through any customer subscription portal provided on the Site, or by contacting us at animaneracaffe@gmail.com or 1 (939) 332-6462. To avoid the next recurring charge, submit your cancellation before the next scheduled processing date. Cancellation normally applies to future, unprocessed subscription orders and does not automatically cancel an order that has already been processed or shipped. Returns and refunds for processed orders are governed by our Refund Policy and applicable law.

If a recurring payment fails, we or our subscription provider may retry the payment and contact you to update your payment method. We may pause or cancel a subscription after repeated payment failures.

Subscription prices may change. When required by law, we will provide advance notice of a material price change and an opportunity to cancel before the new price applies. Additional subscription details appear in our Subscription Policy and in the terms displayed at enrollment.

8. SHIPPING AND DELIVERY

We currently offer domestic and international shipping to supported destinations. Available carriers, shipping methods, costs, and estimated delivery times are displayed at checkout or described in our Shipping Policy.

Processing and delivery dates are estimates, not guarantees. Delays may result from carrier operations, customs, weather, holidays, supply interruptions, incorrect addresses, or events outside our reasonable control.

You are responsible for providing a complete and deliverable shipping address. Additional costs resulting from an incorrect address, refused delivery, or unclaimed shipment may be charged to you to the extent permitted by law.

For international orders, you are responsible for customs duties, import taxes, brokerage fees, and local charges not collected at checkout. You are also responsible for complying with import restrictions in the destination country. Customs authorities may open and inspect packages or request information, and customs delays are outside our control.

Please inspect your delivery promptly. If an item is damaged, defective, or different from what you ordered, contact us within five days after delivery, as explained in our Refund Policy. If tracking shows a delivery problem or your order appears lost, contact us so we can review the shipment with the carrier.

Title to and risk of loss for products transfer as provided by applicable law. Nothing in this section limits any non-waivable consumer right relating to delivery, damaged goods, or loss in transit.

9. RETURNS, REFUNDS, AND CANCELLATIONS

Returns, refunds, exchanges, and order cancellations are governed by our Refund Policy and applicable law.

Coffee and other perishable goods are generally not returnable. Non-perishable merchandise must satisfy the eligibility requirements in the Refund Policy. Do not mail a return without first requesting and receiving return instructions. Unauthorized returns may not be accepted.

Approved refunds are issued to the original payment method. Processing times imposed by banks, card issuers, or payment providers are outside our control. Gift cards, sale items, personalized goods, and other categories identified in the Refund Policy may be non-returnable except where applicable law requires otherwise.

If mandatory consumer law gives you a cancellation, withdrawal, warranty, or refund right that is more favorable than our published policy, the mandatory legal right will apply.

10. GIFT CARDS, DISCOUNTS, AND PROMOTIONS

Gift cards, discount codes, rewards, and promotional offers may be subject to separate terms disclosed at the time they are offered. Unless otherwise stated, they have no cash value, cannot be resold, cannot be combined with other offers, and may not be applied to past purchases. We may reject or cancel a promotion that is used fraudulently, unlawfully, or contrary to its stated terms.

Any expiration date or limitation will apply only to the extent permitted by applicable law.

11. INTELLECTUAL PROPERTY

The Site and its contents—including the AnimaNera Caffé name and branding, logos, product names, packaging artwork, photographs, illustrations, graphics, videos, text, recipes, page designs, and software—are owned by or licensed to AnimaNera Caffé and are protected by intellectual-property laws.

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial shopping and informational purposes. You may not reproduce, distribute, modify, publish, display, create derivative works from, sell, license, scrape, or commercially exploit any part of the Site without our prior written permission or a valid legal right to do so.

No use of the Site grants you ownership of any intellectual property belonging to us or another party.

12. REVIEWS, COMMENTS, AND OTHER USER CONTENT

If you submit a review, photograph, comment, suggestion, or other content to us or through the Site (“User Content”), you represent that you own or have permission to submit it and that it is accurate, lawful, and does not violate another person’s intellectual-property, privacy, publicity, or other rights.

You grant AnimaNera Caffé a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, publish, display, and distribute the User Content for operating, improving, and promoting our business and products, in any media, subject to applicable privacy law. This license does not transfer ownership of your User Content to us.

We may remove or decline to publish User Content that we reasonably believe is unlawful, fraudulent, misleading, abusive, obscene, infringing, unrelated to the product, or otherwise inconsistent with these Terms. We are not obligated to monitor or respond to User Content.

Do not submit confidential business ideas or materials. General feedback may be used without compensation or obligation to you.

13. PROHIBITED USES

You may not use the Services to:

• Violate any applicable law or another person’s rights;

• Commit or facilitate fraud, deceptive conduct, or unauthorized transactions;

• Submit false, misleading, defamatory, abusive, discriminatory, obscene, or unlawful material;

• Upload malware, viruses, destructive code, or other harmful technology;

• Interfere with the security, availability, or operation of the Site;

• Circumvent access controls, rate limits, or protective measures;

• Collect personal information about others without authorization;

• Spam, phish, pharm, pretext, scrape, crawl, or use automated means to access the Site in a manner that imposes an unreasonable burden or violates applicable law;

• Impersonate another person or misrepresent your identity or affiliation;

• Infringe intellectual-property, privacy, publicity, or proprietary rights; or

• Resell or commercially exploit the Services or Site content without written permission.

We may restrict or terminate access for a prohibited use and may report suspected illegal activity to appropriate authorities.

14. THIRD-PARTY SERVICES AND LINKS

The Services may rely on or link to third-party services, including Shopify, Recharge, payment providers, shipping carriers, social networks, and other websites. We do not control third-party services and are not responsible for their availability, content, security, or separate practices. Your use of a third-party service may be governed by that provider’s terms and privacy policy.

A link or integration does not necessarily mean that we endorse the third party. Complaints about a third party’s independent products or services should be directed to that party, although you may contact us regarding problems directly connected with an AnimaNera Caffé order.

15. PRIVACY AND ELECTRONIC COMMUNICATIONS

Our collection and use of personal information are described in our Privacy Policy.

By using the Services, you consent to receive transactional communications electronically, including order confirmations, receipts, subscription notices, shipping updates, policy notices, and customer-service messages. You are responsible for keeping your email address and contact information current.

Marketing communications are optional. You may unsubscribe using the link in a marketing email, but you may continue to receive transactional or legally required communications.

16. ERRORS, AVAILABILITY, AND CHANGES TO THE SERVICES

The Site may occasionally contain typographical errors, inaccurate descriptions, incorrect prices, outdated availability, or other mistakes. We may correct errors and update information at any time. If a material error affects an order, we may contact you to obtain approval of the corrected terms or cancel and refund the affected order, as permitted by law.

We do not guarantee that the Site will always be available, uninterrupted, secure, or error-free. We may modify, suspend, or discontinue a feature or part of the Services for maintenance, operational, security, legal, or business reasons. We will honor accepted orders and mandatory consumer obligations to the extent required by law.

17. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ANIMANERA CAFFÉ DISCLAIMS WARRANTIES NOT EXPRESSLY PROVIDED IN THESE TERMS OR REQUIRED BY LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL ALWAYS BE CORRECTED, OR THAT INFORMATION ON THE SITE WILL ALWAYS BE COMPLETE OR CURRENT.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS. IN THOSE JURISDICTIONS, THE DISCLAIMERS APPLY ONLY TO THE EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS EXCLUDES ANY EXPRESS PRODUCT WARRANTY OR STATUTORY CONSUMER GUARANTEE THAT CANNOT LAWFULLY BE EXCLUDED.

18. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANIMANERA CAFFÉ AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR REPLACEMENT COSTS ARISING FROM OR RELATING TO THE SERVICES OR PRODUCTS, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR A CLAIM RELATING TO A PRODUCT OR TRANSACTION WILL NOT EXCEED THE AMOUNT YOU PAID TO ANIMANERA CAFFÉ FOR THE PRODUCT OR TRANSACTION GIVING RISE TO THE CLAIM.

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED, INCLUDING, WHERE APPLICABLE, LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR TO NON-WAIVABLE CONSUMER RIGHTS.

19. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless AnimaNera Caffé and its officers, directors, employees, affiliates, and agents from third-party claims, losses, liabilities, and reasonable costs arising from your unlawful misuse of the Services, your User Content, your material breach of these Terms, or your violation of another party’s rights.

This section does not require a consumer to indemnify us for our own negligence, misconduct, product defect, or violation of law.

20. FORCE MAJEURE

We will not be responsible for delay or failure caused by events beyond our reasonable control, including severe weather, natural disasters, fire, epidemic, war, terrorism, civil unrest, labor disputes, carrier interruptions, customs delays, supply shortages, utility failures, internet or platform outages, governmental actions, or similar events. This section does not eliminate any refund or other remedy that applicable law requires.

21. TERMINATION

These Terms remain effective while you use the Services. You may stop using the Site at any time. Stopping use of the Site does not automatically cancel a product subscription; subscriptions must be canceled using the methods described in Section 7.

We may suspend or terminate your access if you materially violate these Terms, misuse the Services, create legal or security risk, or fail to pay amounts due. Termination does not affect rights, payment obligations, or liabilities that arose before termination. Provisions that by their nature should survive termination will remain in effect, including intellectual-property, disclaimer, limitation-of-liability, indemnification, governing-law, and dispute provisions.

22. GOVERNING LAW AND DISPUTES

These Terms and any dispute arising from the Services or a purchase are governed by the laws of the Commonwealth of Puerto Rico and applicable federal laws of the United States, without regard to conflict-of-law principles.

Before filing a formal claim, we encourage you to contact us at animaneracaffe@gmail.com so that we can try to resolve the issue promptly.

Except where applicable consumer law permits or requires another forum, any legal proceeding arising from these Terms or the Services must be brought in a court of competent jurisdiction located in San Juan, Puerto Rico, or in the applicable federal court serving that district. You and AnimaNera Caffé consent to the jurisdiction of those courts.

Nothing in these Terms deprives you of a mandatory consumer protection, jurisdiction, or venue right that cannot legally be waived in your place of residence.

23. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to the Services, our business practices, or applicable law. The revised version will be posted on the Site with a new “Last updated” date.

Changes will apply prospectively from the effective date unless applicable law requires otherwise. If a material change affects an existing subscription or requires notice or consent, we will provide the notice or obtain the consent required by law. Your continued use of the Services after revised Terms take effect constitutes acceptance of the revised Terms to the extent permitted by law.

24. GENERAL PROVISIONS

These Terms and the policies incorporated by reference constitute the entire agreement between you and AnimaNera Caffé concerning the Services, except for any additional terms presented and accepted at checkout.

If we do not enforce a provision, that does not waive our right to enforce it later. If any provision is held unlawful or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will continue in effect.

You may not assign your rights or obligations under these Terms without our written consent. We may assign these Terms as part of a merger, acquisition, corporate reorganization, sale of assets, or operation of law, subject to applicable consumer law.

Headings are for convenience only and do not affect interpretation.

25. CONTACT INFORMATION

Questions about these Terms or the Services may be directed to:

AnimaNera Inc.
doing business as AnimaNera Caffé
P.O. Box 9021734
San Juan, Puerto Rico 00902-1734
United States

Email: animaneracaffe@gmail.com
Telephone: 1 (939) 332-6462